Guild Wars Store: Saftey - Guild Wars Forums

Raiin Maker · Mar 28, 2007, 08:24 PM // 20:24

Howdy, i wish to buy an item from the Guild Wars store, however i am not the one with the credit card, and i need proof, (in writing, or being able to actually see the icon) for a secure connection.

If anyone could find a link or find a way to prove its a safe connection, or tell me another way to buy the 1 Million edition bonus item keys, I'd really appreciate it.

Thanks alot!

~End Of Ze World

Kuldebar Valiturus · Mar 28, 2007, 08:37 PM // 20:37

Your Browser and security settings should tell you all you need to know. Additionally, you need to have an account in order to log into the online store and this requires a password and login name, etc.

Raiin Maker · Mar 28, 2007, 08:41 PM // 20:41

Quote:

Originally Posted by Kuldebar Valiturus

Your Browser and security settings should tell you all you need to know. Additionally, you need to have an account in order to log into the online store and this requires a password and login name, etc.

Yes, the problem is its the in-game store, meaning there is no browser, which is the problem, as there is no way to see its a secure connection, there appears to be nowhere else to purchase this without being part of the store, and as the store isn't in a browser, i need some actual information about its safety.

Coloneh · Mar 28, 2007, 08:46 PM // 20:46

the only way someone could steal your credit card info would be to hack the GW sever. its a connection between your computer and Anet, no one is going to take anything from you. its good to be a little cautious with that info, but something like this from a legitimate company will always be secure.

Raiin Maker · Mar 28, 2007, 08:51 PM // 20:51

Quote:

Originally Posted by Coloneh

the only way someone could steal your credit card info would be to hack the GW sever. its a connection between your computer and Anet, no one is going to take anything from you. its good to be a little cautious with that info, but something like this from a legitimate company will always be secure.

Awesome, i was wondering, could you maybe get a link that suggests that on an official website?

Clerihew · Mar 29, 2007, 11:47 AM // 11:47

I haven't ever heard of anyone having problems when buying from the online store - caution is always good though I guess...

Etta · Mar 29, 2007, 12:02 PM // 12:02

I brought that upgrade pack by credit card as well, so was my GF. If anything gone wrong you can always claim whatever lost back form your credit provider but only if you paid by credit card, no such luck for switch card.

Anyway it's highly unlikely that anything will go wrong.

Xenex Xclame · Mar 29, 2007, 12:10 PM // 12:10

Guys, he knows that the store is ( probably) safe and everything, he just needs either to be able to buy it tru browser so he can see its secure connection, or have it somewhere on the Anet site or NCSoft that says how it is secured.

Kuldebar Valiturus · Mar 29, 2007, 12:30 PM // 12:30

Some things are implicit.

It already requires the company's software to even log into the online store using a password protected system. That's implied security provided directly by the company. Additionally, credit card transactions have been certified and authorized by the card companies.

Also, look closely at the screen where you enter the credit card information.

It's like asking the question:

"If I walk into Macy's Department Store and shop for clothes, will a drug crazed, prior convicted felon that just happens to be a Macy's employee shoot me and steal my money?"

Well, it could happen, but if it did the blame would be fairly easy to place.

Raiin Maker · Mar 29, 2007, 03:01 PM // 15:01

Quote:

Originally Posted by Kuldebar Valiturus

Some things are implicit.

It already requires the company's software to even log into the online store using a password protected system. That's implied security provided directly by the company. Additionally, credit card transactions have been certified and authorized by the card companies.

Also, look closely at the screen where you enter the credit card information.

It's like asking the question:

"If I walk into Macy's Department Store and shop for clothes, will a drug crazed, prior convicted felon that just happens to be a Macy's employee shoot me and steal my money?"

Well, it could happen, but if it did the blame would be fairly easy to place.

Thats a valid point, but my dad is being an absolute %$?? and will NOT allow me to purchase it unless he knows 100% that it is a secure connection.

Kuldebar Valiturus · Mar 29, 2007, 03:11 PM // 15:11

I understand, you may need to "Ask a Question" via Guild Wars Support, to get anything in writing.

Credit Cards have built in fraud protections as well, and even if the worst somehow happened, your Dad would only be required to pay no more than 50 dollars of any contested charge.

Perhaps, just talk your Dad into getting you something like a Visa Gift Card. It acts just like a credit card but only has a fixed amount on it and can't be used for anymore than what you place on it.

Raiin Maker · Mar 29, 2007, 03:16 PM // 15:16

Quote:

Originally Posted by Kuldebar Valiturus

I understand, you may need to "Ask a Question" via Guild Wars Support, to get anything in writing.

Credit Cards have built in fraud protections as well, and even if the worst somehow happened, your Dad would only be required to pay no more than 50 dollars of any contested charge.

Perhaps, just talk your Dad into getting you something like a Visa Gift Card. It acts just like a credit card but only has a fixed amount on it and can't be used for anymore than what you place on it.

Yeah i have asked 'Ask a question' and they were unable to answer me, so i have emailed Arena-net directly, the website says they use secure encryption however they did not say whether or not this was for the store or not.

Smile Like Umean It · Mar 29, 2007, 03:17 PM // 15:17

An easy solution to your problem is not having to use your dad's card at all. There are pre-paid Visas that you can buy at places like CVS and use as a regular credit card. Not sure if Visa is the only one or not, but whatev.

Being able to buy from the online store was one of the first things I thought about when I saw the commercial for them.

The Herbalizer · Mar 29, 2007, 03:42 PM // 15:42

Anet couldnt afford to not use a secure connection.

Raiin Maker · Mar 29, 2007, 04:06 PM // 16:06

Quote:

Originally Posted by Smile Like Umean It

An easy solution to your problem is not having to use your dad's card at all. There are pre-paid Visas that you can buy at places like CVS and use as a regular credit card. Not sure if Visa is the only one or not, but whatev.

Being able to buy from the online store was one of the first things I thought about when I saw the commercial for them.

Yeah, i know, but its only a ??3 item, don't really want to get a card just for that.

Raiin Maker · Mar 29, 2007, 05:00 PM // 17:00

Shameless Bump...

thezed · Mar 29, 2007, 05:08 PM // 17:08

I would say your best bet is going to be some kind of pre-paid card.

You could probably get some kind of security documentation from Anet, but it may take you more time and hasle then what it is worth for such a small purchase.

Raiin Maker · Mar 29, 2007, 05:16 PM // 17:16

Quote:

Originally Posted by thezed

I would say your best bet is going to be some kind of pre-paid card.

You could probably get some kind of security documentation from Anet, but it may take you more time and hasle then what it is worth for such a small purchase.

Thats very true, however the Visa offer appears to only be available in USA, and i live in the UK.

Raiin Maker · Mar 29, 2007, 07:55 PM // 19:55

Anyone know to what this (quoted from Arenanet) applies?

Quote:

(6) What Kind of Security Procedures We Use to Protect the Loss, Misuse, or Alteration of Your Personal Information Under Our Control

ArenaNet takes precautions to protect our users' information. When users submit sensitive information via our website, that information is protected both online and off-line.

We have established and maintain reasonable security procedures to protect the confidentiality, security and integrity of your personal information. We use encryption, Secure Socket Layers, and other technical measures (such as off-site backup, security testing, and password protection), and we implement off-line efforts to further protect this information, including limiting employee access to personal information and updating our employees regarding our security practices and privacy policies. Please recognize, however, that "perfect security" does not exist on the Internet.

lakatz · Mar 29, 2007, 08:18 PM // 20:18

Quote:

Originally Posted by Raiin Maker

Yeah i have asked 'Ask a question' and they were unable to answer me, so i have emailed Arena-net directly, the website says they use secure encryption however they did not say whether or not this was for the store or not.

Yeah the secure encryption thing they're talking about IS for their store. I know because their encryption program wasn't well written in the very beginning and caused me a few days' grief.

Even though that's all been fixed since, that won't help make your dad feel more secure about the transaction now will it? So here's a thought. Have you tried to right click on the store browser and see the properties? If you can see the protocol in the properties, you can see if it's https (secure SSL connection) or just http. I have no doubt personally that it's https.

For more information: http://www.boutell.com/newfaq/definitions/ssl.html

PS (EDIT)... ANET security information isn't going to help you. The ingame store connects directly to NCSoft, and your transaction is with NCSoft. You have to have a master account with NCSoft to even use the ingame store. http://eu.plaync.com/eu/

Mar 28, 2007, 08:24 PM // 20:24	#1
Raiin Maker Wilds Pathfinder Join Date: Oct 2005 Location: England Guild: Blood On The Worlds Hands Profession: W/	Guild Wars Store: Saftey Howdy, i wish to buy an item from the Guild Wars store, however i am not the one with the credit card, and i need proof, (in writing, or being able to actually see the icon) for a secure connection. If anyone could find a link or find a way to prove its a safe connection, or tell me another way to buy the 1 Million edition bonus item keys, I'd really appreciate it. Thanks alot! ~End Of Ze World

Mar 28, 2007, 08:37 PM // 20:37	#2
Kuldebar Valiturus Desert Nomad Join Date: Nov 2006 Location: Garden City, Idaho Guild: The Order of Relumination (TOoR) Profession: R/	Your Browser and security settings should tell you all you need to know. Additionally, you need to have an account in order to log into the online store and this requires a password and login name, etc.

Mar 28, 2007, 08:46 PM // 20:46	#4
Coloneh Furnace Stoker Join Date: Nov 2006 Profession: D/W	the only way someone could steal your credit card info would be to hack the GW sever. its a connection between your computer and Anet, no one is going to take anything from you. its good to be a little cautious with that info, but something like this from a legitimate company will always be secure.

Mar 29, 2007, 11:47 AM // 11:47	#6
Clerihew Frost Gate Guardian Join Date: Jul 2006 Location: At the bar Guild: Dragons of Ice and Flame [Ice] Profession: Mo/	I haven't ever heard of anyone having problems when buying from the online store - caution is always good though I guess...

Mar 29, 2007, 12:02 PM // 12:02	#7
Etta Forge Runner Join Date: Jun 2006 Location: Mancland, British Empire	I brought that upgrade pack by credit card as well, so was my GF. If anything gone wrong you can always claim whatever lost back form your credit provider but only if you paid by credit card, no such luck for switch card. Anyway it's highly unlikely that anything will go wrong.

Mar 29, 2007, 12:10 PM // 12:10	#8
Xenex Xclame Desert Nomad Join Date: Mar 2006 Guild: DPX Profession: R/	Guys, he knows that the store is ( probably) safe and everything, he just needs either to be able to buy it tru browser so he can see its secure connection, or have it somewhere on the Anet site or NCSoft that says how it is secured.

Mar 29, 2007, 12:30 PM // 12:30	#9
Kuldebar Valiturus Desert Nomad Join Date: Nov 2006 Location: Garden City, Idaho Guild: The Order of Relumination (TOoR) Profession: R/	Some things are implicit. It already requires the company's software to even log into the online store using a password protected system. That's implied security provided directly by the company. Additionally, credit card transactions have been certified and authorized by the card companies. Also, look closely at the screen where you enter the credit card information. It's like asking the question: "If I walk into Macy's Department Store and shop for clothes, will a drug crazed, prior convicted felon that just happens to be a Macy's employee shoot me and steal my money?" Well, it could happen, but if it did the blame would be fairly easy to place.

Mar 29, 2007, 03:11 PM // 15:11	#11
Kuldebar Valiturus Desert Nomad Join Date: Nov 2006 Location: Garden City, Idaho Guild: The Order of Relumination (TOoR) Profession: R/	I understand, you may need to "Ask a Question" via Guild Wars Support, to get anything in writing. Credit Cards have built in fraud protections as well, and even if the worst somehow happened, your Dad would only be required to pay no more than 50 dollars of any contested charge. Perhaps, just talk your Dad into getting you something like a Visa Gift Card. It acts just like a credit card but only has a fixed amount on it and can't be used for anymore than what you place on it.

Mar 29, 2007, 03:17 PM // 15:17	#13
Smile Like Umean It Desert Nomad Join Date: Jul 2006 Profession: E/Rt	An easy solution to your problem is not having to use your dad's card at all. There are pre-paid Visas that you can buy at places like CVS and use as a regular credit card. Not sure if Visa is the only one or not, but whatev. Being able to buy from the online store was one of the first things I thought about when I saw the commercial for them.

Mar 29, 2007, 03:42 PM // 15:42	#14
The Herbalizer <3 Ecto Join Date: Jul 2005	Anet couldnt afford to not use a secure connection.

Mar 29, 2007, 05:00 PM // 17:00	#16
Raiin Maker Wilds Pathfinder Join Date: Oct 2005 Location: England Guild: Blood On The Worlds Hands Profession: W/	Shameless Bump...

Mar 29, 2007, 05:08 PM // 17:08	#17
thezed Krytan Explorer Join Date: Oct 2006 Location: Iowa, USA Guild: HoTR	I would say your best bet is going to be some kind of pre-paid card. You could probably get some kind of security documentation from Anet, but it may take you more time and hasle then what it is worth for such a small purchase.